00:31:46	Carl Weaver, MBA, CAE:	One great way to make connections is to share your LinkedIn address. Feel free to connect! https://www.linkedin.com/in/carlweaver/
00:35:34	Morgana Somers:	www.linkedin.com/in/
morgana-somers
00:35:35	Jennifer Zeile:	agreed- Hi everyone!! https://www.linkedin.com/in/jenniferzeile/
00:40:35	Daniel Bradley:	linkedin.com/in/daniel-bradley-02aa7863
00:40:50	Angela DeConti:	https://www.linkedin.com/in/angela-deconti-a28627203/
00:43:24	Dom Di Loreto:	https://www.linkedin.com/in/domenic-di-loreto-10b6227/
00:43:26	Rachel Peretz:	https://www.linkedin.com/in/rachel-peretz-a826206/
00:48:10	Melanie Vonovick:	Is there a minimum balance to be submitted to the RPP? How can we find out if a customer is an IAM member? Is there a list anywhere? Thanks!
00:48:30	Ray daSilva:	Tracy, do your clients measure the days from transaction date to invoice transmission?
00:49:08	Angela DeConti:	Yes, please check Mobility Exchange for the most up to date list of membership --https://www.mobilityex.com/#/
00:49:22	Carl Weaver, MBA, CAE:	RPP info: https://www.iamovers.org/ProgramsEducation/Content.aspx?ItemNumber=819&navItemNumber=2459
00:49:45	Angela DeConti:	Members and non-members are included in the directory but are clearly marked
00:49:52	Carl Weaver, MBA, CAE:	Mobility Exchange: https://mobilityex.com/#/
00:52:37	Melanie Vonovick:	Reacted to "Yes, please check Mo..." with 👍
00:54:48	Ray daSilva:	Some movers send a reminder after 30 days.  How about asking for a confirmation of receipt after 5 days?
00:55:25	Ray daSilva:	"Just checking to make sure you received our invoice and that we have provided all the back up documentation that you require to process this."
00:55:48	Morgana Somers:	What are tips on how to adjust future credit terms if there is a company that you have been working with who have shown a pattern of being late payers?
01:02:35	Lars Peter Lemche:	We are a people and relationship industry. There is too much trust in this business.
01:03:22	Ray daSilva:	If you have an issue with an IAM Member, the IAM Issue Resolution System (IIRS) may be able to help.  This includes financial disputes.  The IAM has just launched a new course on how to use the IIRS.  http://bit.ly/3mUdcKN
01:06:22	Ray daSilva:	Hi Lars.  It's good Trust but Verify.  Learn about the IAMTrusted Moving Company which provides a framework for qualifying the trust you place with an industry partner:  http://bit.ly/3l91tYD
01:07:12	Lars Peter Lemche:	Thanks Ray. Will do !!
01:12:06	Lars Peter Lemche:	Will IAM Trusted Moving Company track timeframes of invoice payments from IAM members ?
01:14:00	Brian Limperopulos:	https://www.pathlms.com/iamlearning/courses/28577
01:14:27	Brian Limperopulos:	This is the course that Tracy just referenced
01:16:07	Ray daSilva:	Lars, no the IAMTrusted Moving Company program is designed to be very simple.  If an issue is raised against an IAMTrusted Moving company in the IAM Issue Resolution System, they have 10 business days to acknowledge the claim.  They have 30 days to try to sort this out with the party that filed.  If resolution is not reached in 30 days, the IAM will intervene and may issue a resolution.  The IAMTrusted Moving Company agrees to acknowledge within 10 days and if a resolution judgement is issued by IAM, the IAMTrusted Moving Company pledges to accept the ruling.  If they fail to abide by any of these pledges, they lose their IAMTrusted logo on IAMX immediately.
01:17:16	Lars Peter Lemche:	Understood, Ray.
01:18:31	Alex Kiefer:	Well in Germany we have a special insurance for this , If we know that we do 800 k revenue, we can insure that amount, if the customer will not pay
01:22:14	Morgana Somers:	Are there new technologies out there to collect btb payments quicker? Especially for international business exchange.
01:24:52	Alex Kiefer:	In Germany we have Datev, but we start working with that software next year
01:25:14	Morgana Somers:	Reacted to "In Germany we have D..." with 👍
01:29:00	Ray daSilva:	60 Minute CFO Course at IAM Learning:  https://www.pathlms.com/iamlearning/courses/28577
01:30:07	Ray daSilva:	Learn how to measure and manage your receivables.  It's not just for CFOs