00:39:24 Lakelan Fennell: Welcome everyone! Feel free to test the panel with tough questions! 00:40:20 Lakelan Fennell: Caleb and Thomas are now brothers. 00:51:52 Janet Turner: Does your coverage to corporate customers direct include rental insurance/policies? 00:51:58 Janet Turner: for unirisc 00:54:06 Lakelan Fennell: Robert is "Wright". Getting the customer to sign to waive FRV on COD is paramount otherwise they may get FRV at no charge. 01:01:49 Lakelan Fennell: I had Farm Bureau Insurance try to subrogate a homeowner's claim for missing jewelry ($8800) that the shipper claimed was missing on her COD local move. Of course we denied it and the customer found the jewelry in the back of her dresser two months later. 01:02:54 Janet Turner: for Unirisc. Would it be possible to gather as DAB members, as a group - to meet Unirisc's min financial requirements and/or min amount of policies written? 01:04:39 Maxim Kreynin: What part of the inventory helps deflect wrongful claims - written pre-existing damage description or the photos? 01:04:51 Lakelan Fennell: Shocking USTC didn't ask the MCO's opinion. 01:05:18 Maxim Kreynin: Chris, Brian, could you please elaborate on the November 4th webinar on digital inventory implementation? Is this gonna take place during the annual IAM meeting? 01:06:15 John Burrows: When they changed the rules they said they would no longer approve extensions after 180 days. have there still been extensions beyond 180 days 01:06:30 Lakelan Fennell: Same question Burrows.. 01:07:38 Brian Limperopulos: Yes the DAB will be hosting a session on how DABs can implement electronic inventories at their companies. Here are the details: https://iammeetings.com/event/iam-learning-lab-11/ 01:08:09 Brian Limperopulos: It will be an in person session at the Annual Meeting 01:16:02 Maxim Kreynin: Nice. Thanks. Looking forward to it! 01:18:34 Susy Castellanos: Exceptions at the time of delivery are important for an easier claim filing. 01:19:52 Lakelan Fennell: Claims is a customer service touch point opportunity which is why we put claims within the realm of the Customer Experience Department. 01:20:55 Charles White: In the DOD program many shipments are picked up at origin from NTS. Can we talk about the importance of the use of RIDERS when drivers pickup from NTS. 01:25:06 Robert Wright: Realtor.com, Redfin.com, Zillow, and other home listing sites are great resources to review pictures of the home and potentially identify pre-existing damage to the home 01:25:42 Brian Limperopulos: Good Tip Robert 01:27:01 Karen Nelson: The bingo form is good for items received with no tag. 01:27:55 Lakelan Fennell: I think there are may instances where USTC overwrites common law when it comes to claims. Care, custody and control matters in determining liability and when the TSP no longer has care, custody and control, they should not be liable. Having 7 days to file a claim for property damage is fine, but notice should be required at the time of service. Can a TSP execute a rider to their own inventory 7 days after leaving the residence? Why not if a service member can provide a one sided statement and hold a TSP liable? 01:28:26 Lakelan Fennell: RE: Property Damage 01:30:02 Robert Wright: The difference with Real Property damage it falls under the state law tort of negligence and nothing to do with transportation law 01:32:24 Lakelan Fennell: Can someone speak to the idea that a rider cannot relieve a TSP of liability by listing mold at the time of pickup even though 32CFR Part 751.31 clearly allows a carrier to transfer liability back to a NTS TSP by listing mold in the rider. 01:33:28 Lakelan Fennell: Relevant part of 32CFR..A carrier must prepare an exception sheet and note any mold or mildew damage when the items were picked up from the NTS facility. The burden of proof is on the carrier to show that it was free from negligence and that the damage was due solely to the formation of mildew or mold during the NTS storage. 01:35:53 Lakelan Fennell: Unless it's a release from DPM, which is rare, but DPM contractors are required to adjudicate their claims. 01:37:52 Brian Limperopulos: 25,000 on legos 😬 01:38:10 Lakelan Fennell: I could see Lladros, but not Legos 01:38:24 Charles White: Brian...was that your son making the claim. 01:39:01 Brian Limperopulos: no comment 01:40:34 Janet Turner: THANK YOU 01:40:39 Brian Limperopulos: Thanks Unirisc! 01:40:44 Kevin Spealman: Great job, everyone!! 01:40:44 Kirra Floyd: Great session today all. :) 01:40:55 Lakelan Fennell: Well done everyone! 01:41:02 Charles White: GREAT SESSION!!! 01:41:14 Laura Speroni: GREAT INOFRMATION CHRIS, THANK YOU ! 01:41:15 Casey Myers: Well done!