00:20:36 Carl Weaver, MBA, CAE: Great to see everyone today! https://www.linkedin.com/in/carlweaver/ 00:20:58 John Burton: Good morning. Let's connect 00:21:03 John Burton: https://www.linkedin.com/in/johnburtonproblemsolvingmadeeasy/ 00:21:57 Denise Lammers: Good morning! https://www.linkedin.com/in/denise-lammers-sphr-shrm-scp-0a805b3/ 00:22:17 Steve Weitekamp: Reacted to "Good morning! https..." with πŸ‘ 00:22:18 Adrienne Kennedy: Let's connect! https://www.linkedin.com/in/adrienne--kennedy/ 00:24:38 Verena Goetz: https://www.linkedin.com/in/verenaglobalmobilityprofessional 00:24:38 Carl Weaver, MBA, CAE: More about IAM: membership@iamovers.org or www.iamovers.org 00:26:30 Curt Smigel: Good morning! https://www.linkedin.com/in/curtsmigel/ 00:27:03 Morgana Somers: http://www.linkedin.com/in/morgana-somers 00:27:12 Steve Weitekamp: https://www.linkedin.com/in/steveweitekamp?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BL%2Fwt%2BdinRn6cdDw288LQOg%3D%3D 00:27:13 Isabel Schmitt: Working on our IAM membership this week, glad to be here. Started as a labor source, headed into assets, staying ahead of the curve. https://www.linkedin.com/in/isabelgschmitt/ 00:27:27 Morgana Somers: Reacted to "Working on our IAM m..." with πŸ‘ 00:27:52 Dan Bradley: Reacted to "Working on our IAM m…" with πŸ‘ 00:27:54 Stephanie Hopkins: Good morning - https://www.linkedin.com/in/stephanie-hopkins-5aa488101/ 00:28:33 Steven Meyer: http://linkedin.com/in/steven-meyer-jafd-cmc-b0970562 00:30:04 Sydney Webber: Hi there! I’m with MoveHQ and newish to the industry. Would love to connect! https://www.linkedin.com/in/sydneywebber/ 00:30:35 Gregory Maher: Replying to "https://www.linked..." Good Morning Steve. 00:31:28 Galaxy A20: John Crawford here, from OMS-Wheaton. Screen shows Galaxy A20! 00:31:47 Jason Grove: https://www.linkedin.com/in/jasongrove1 00:32:20 Steve Weitekamp: Replying to "https://www.linkedin..." Hey Greg, Is this how you are spending your retirement? 00:33:12 Clair Coy: I can add to this topic 00:33:31 Clair Coy: Can participants participate? 00:34:06 Gregory Maher: Replying to "https://www.linked..." A little. I want to stay involved. I forsee significant change in our industry over the next few years. I want a inside look.LOL I also am talking with some folks about consulting for them. 00:34:08 Chris Lantz: I have personally noticed a huge disconnect with OPERATIONS when they are working from home. Lot of value to look over the cube or walk next door because every second counts. 00:34:11 shelly dickinson: Hi guys! Recruiter for Bekins Northwest moving and storage 00:34:15 shelly dickinson: linkedin.com/in/michelle-dickinson-5493a1156 00:34:44 Roger Wise: Reacted to "Hi guys! Recruiter f..." with πŸ‘ 00:35:06 Michael Czarnecki: Reacted to "I have personally no..." with πŸ‘ 00:35:51 Barbara Gaines: Our entire Long Haul is now entirely remote. It is working out Amazing! Local ops absolutely NO have to have boots on the ground. 00:36:21 Tracy Powers: Reacted to "Our entire Long Haul..." with πŸ‘πŸ» 00:36:26 Steve Weitekamp: Replying to "https://www.linkedin..." Glad to hear. I know you can add value. Let me know if I can be of any assistance in your new venture. BTW I do some consulting on regulatory and legislative issues that impact our industry. 00:37:29 Gregory Maher: I have found that it is easier to recruit drivers from remote dispatchers. Contractors want to look someone in the eye. 00:39:12 Isabel Schmitt: Absolutely! I wondered for the last three years why no one reached out to our company looking for talent. 00:40:15 Clair Coy: Michelle- I will send over. Long haul operations. Customer service manager. Ops management. Quality control. I have done all jobs! 00:41:06 Gregory Maher: Replying to "https://www.linked..." Intrusting. I am trying to work something out with investors, consulting on purchasing 3 companies. 2 in CA. 00:41:16 Tracy Powers: Absolutely your best recruiters are your employees. This is especially true with recruiting drivers. 00:41:27 Clair Coy: I will send Michael Gonzalez 00:41:33 Isabel Schmitt: Reacted to "Absolutely your best..." with πŸ‘ 00:41:35 Angie Hall: What about H-2B seasonal workers? Does anyone use this program? 00:42:37 Isabel Schmitt: Replying to "What about H-2B seas..." Cornerstone was successful with H-2B last summer 00:43:51 Angie Hall: Replying to "What about H-2B seas..." Do you know a contact I could reach out to to get more information? 00:43:54 Steve Weitekamp: Reacted to "Intrusting. I am tr..." with πŸ‘ 00:45:29 Steve Weitekamp: Replying to "https://www.linkedin..." If they don't yet have CA permit with BHGS I could advise, if needed. 00:47:02 Kevin Spealman: Great point, Oded. Give me talent, aptitude and a good attitude over experience every day of the week. 00:47:05 Gregory Maher: Replying to "https://www.linked..." That is part of what I was thinking. I have signed the NDA and will be getting info on the companies shortly. 00:47:07 Caleb McCartney: Replying to "What about H-2B seas..." H-2B is a great program unfortunately it is a lottery system and there is not a guarantee year to year. We are pushing on the Hill a lot to open this program up more. Angie shoot me an email and we can chat more calebm@cornerstonemoving.com 00:47:09 Frank Amodio, Jr: Replying to "What about H-2B seas..." I had a good experience with it for a couple years. Only challenge was with them being prepared with housing when they arrived and having a way to commute to work. 00:47:25 Isabel Schmitt: Yes Oded! Exactly. IT 00:47:31 Carl Weaver, MBA, CAE: Reacted to "Great point, Oded. G..." with πŸ‘ 00:47:38 Steve Weitekamp: Reacted to "That is part of what..." with πŸ‘ 00:47:49 Steve Weitekamp: Reacted to "Yes Oded! Exactly. I..." with πŸ‘ 00:47:56 Ray daSilva: And if you want train your new hires: https://www.pathlms.com/iamlearning 00:48:05 Carl Weaver, MBA, CAE: Reacted to "And if you want trai..." with πŸ‘ 00:48:07 Steve Weitekamp: Reacted to "Cornerstone was succ..." with πŸ‘ 00:48:09 Angie Hall: Reacted to "H-2B is a great prog..." with πŸ‘ 00:48:09 Clair Coy: Guys- There are still motivated highly experienced people out there. πŸ˜€ 00:48:31 Angie Hall: Replying to "What about H-2B seas..." @Caleb McCartney - will do! I appreciate it very much! 00:49:05 Caleb McCartney: Replying to "What about H-2B seas..." πŸ‘πŸ» 00:49:09 Barbara Gaines: Oded absolutely correct! Sometime experienced candidates bring bad habits with them that are harder to address and train out of them. 00:49:09 Isabel Schmitt: Reacted to "H-2B is a great prog..." with πŸ‘ 00:49:17 Clair Coy: I love what I do and the drivers will tell you. They my best references! proof in the pudding! 00:49:28 Clair Coy: Love Dan McCollister!!! 00:49:29 Steven Meyer: Unfortunately, our industry has a problem reaching down.. After over 30 years on the street, and physically visiting hundreds & hundreds of agents in the lower 48. Culture breeds culture.. 00:49:56 Isabel Schmitt: Reacted to "Unfortunately, our i..." with πŸ‘ 00:51:52 Janet Turner: I am remote AND feel like I am part of the team, because we make time to gather throughout the year. 00:52:00 Tahir Mansoor: Reacted to "And if you want trai..." with πŸ‘ 00:52:04 Verena Goetz: Reacted to "I am remote AND feel..." with ❀️ 00:52:05 Angie Hall: We have an Employee Referral Program, paying employees for referring new people. It's probably one of the most successful efforts we have in finding good people. 00:52:18 Janet Turner: Reacted to "We have an Employee ..." with πŸ‘ 00:52:36 shelly dickinson: Reacted to "I am remote AND feel..." with πŸ‘ 00:52:47 Angie Hall: We pay the employee 1/2 of the bonus after their referral completes 30 days and the other 1/2 after 90 days. 00:52:48 Carl Weaver, MBA, CAE: Replying to "I am remote AND feel..." Agreed. Having regular video staff meetings has helped the IAM team be cohesive as well. 00:52:58 Janet Turner: Reacted to "Agreed. Having regul..." with πŸ‘ 00:53:47 Carl Weaver, MBA, CAE: Replying to "We pay the employee ..." Stepped referral rewards - great idea! 00:54:03 Clair Coy: Reacted to "I am remote AND feel..." with ❀️ 00:54:10 John Burton: The Great Game of Business by Jack Stack 00:54:19 Brian Limperopulos: Reacted to "The Great Game of Bu..." with πŸ‘ 00:54:22 Isabel Schmitt: @John Burton. Yes! Ownership matters. Culture is what differentiates. 00:54:24 Steven Parker: Richard Branson once said " Train your people well enough so they can leave, treat them well enough, so that they don't want to 00:54:31 Tracy Powers: Reacted to "Richard Branson once..." with ❀️ 00:54:33 Morgana Somers: Replying to "I am remote AND feel..." Agreed! I am remote as well and stay connected with our team using many different video and chat tools. It is indeed important to have gatherings and team building throughout the year! 00:54:42 Janet Turner: Reacted to "Richard Branson once..." with πŸ‘ 00:54:47 Steve Weitekamp: Reacted to "Richard Branson once..." with πŸ‘ 00:54:47 Morgana Somers: Reacted to "Richard Branson once..." with πŸ‘ 00:54:48 Angie Hall: Replying to "We pay the employee ..." It definitely works! 00:54:58 Morgana Somers: Reacted to "We pay the employee ..." with πŸ‘ 00:55:03 Tahir Mansoor: Replying to "We pay the employee ..." Great Approach 00:55:06 Clair Coy: Agreed Janet! Employers do a good job of connectivity these days with remote. It's been successful in long haul operations for yeeaasrs! 00:55:30 Clair Coy: Yes I have talked to JK. They have my resume 00:56:40 Clair Coy: Great game of business is followed by other movers. I would like to work for an agent that follows it 00:56:41 Angie Mack: Reacted to "Richard Branson once..." with πŸ‘ 00:57:06 Isabel Schmitt: Expectation management is the key to symbiosis. Without a job description or training or worse- neither- the employee/employer relationship breaks downs and that defines the overall culture. 00:57:54 Carl Weaver, MBA, CAE: Reacted to "Expectation manageme..." with πŸ‘ 00:58:42 Clair Coy: Amen Mark!!! 00:58:42 Tahir Mansoor: I still believe we are in initial phase of remote working process a lot of development can be done on this because remote employees can play as import vital role in company as the regular attendees 00:58:43 Isabel Schmitt: It’s easy to set someone up for failure if they are rudderless. I have seen it in operating environments that are much higher stakes. 00:59:49 Clair Coy: It is hard to start on June 1st when they want to hire. Even for seasoned people. It's more successful if you have time to get to know the company and your team before busy hits! 01:00:23 Janet Turner: Thank God Oded didn't hire me based on my Tech ability!!! 01:00:39 Angie Hall: SO TRUE, Oded! 01:00:55 Erin Venable: Reacted to "Thank God Oded did..." with πŸ˜‚ 01:01:04 Tahir Mansoor: Reacted to "Thank God Oded didn'..." with πŸ˜‚ 01:01:31 Stephanie Hopkins: Reacted to "Thank God Oded didn'..." with πŸ˜‚ 01:01:53 Brian Limperopulos: Reacted to "Thank God Oded didn'..." with 🀣 01:02:11 Clair Coy: Thanks Kregg. Interested in GGOB. Encourage everyone to go out and watch the videos about it. Amazing! And brings success to companies. Huge success. 01:02:21 Carl Weaver, MBA, CAE: Reacted to "Thank God Oded didn'..." with πŸ˜‚ 01:02:27 Roger Wise: Great point Ray - much can be taught. But basic writing skills, basic math skills are essential baseline to build their career. 01:03:32 Carl Weaver, MBA, CAE: Reacted to "Great point Ray - mu..." with πŸ‘ 01:03:59 Tahir Mansoor: Reacted to "Great point Ray - mu..." with πŸ‘ 01:04:31 Jason Grove: Great book recommendation. Daryl Flood incorporated this β€œphilosophy” a few years back. Overall census is, there is and will be even a greater shortage of employees for the moving storage business. Aside from your big multi location agencies, medium to small moving companies struggle with proper business management. Or should I say business management that evolves and changes based on today and the future β€œemployee” .. internet, remote, gig, tele and e-commerce opportunities are opening by the second. Employees have more and more job choices. Regarding retention, work culture will play a bigger part over the next 10-25 years. Even more so than pay-scale. 01:04:49 Carl Weaver, MBA, CAE: Replying to "Great point Ray - mu..." Exactly what I used to tell my students when I was teaching. Basic math and writing are hard to replace with other skills. 01:04:58 Clair Coy: That personality test is rediculous 01:05:12 Clair Coy: Exactly Mark! 01:05:32 Tahir Mansoor: Agreed with @Mark Gray 01:06:06 Janet Turner: communication is important. 01:07:32 Tahir Mansoor: Formal Education + Learning from Experience = Perfect Match 01:07:39 Morgana Somers: Reacted to "Formal Education + L..." with πŸ‘ 01:07:55 Roger Wise: 'See one, Do one, Teach one' is overused in the moving business! 01:08:49 Roger Wise: Reacted to "Formal Education + L..." with πŸ‘ 01:08:55 Clair Coy: Computers reading resumes instead of people and personality tests and "corporate recruiters" that are millennials! That's what I'm dealing with. These "tools" are what's gonna tell whether I'm qualified to do the business I have been doing 30 yrs? 01:09:03 esaltzman: Veterans coming out of the Military Ranks are a good place to look for New Hires. 01:09:12 Isabel Schmitt: Reacted to "Veterans coming out ..." with πŸ‘ 01:09:23 Tahir Mansoor: Reacted to "Veterans coming out ..." with πŸ‘ 01:09:32 Jason Grove: Reacted to "Veterans coming out …" with πŸ‘ 01:11:11 Kregg Boreani: To Mark's point, companies that hire and promote based upon birth certificates rather than resumes are DOOMED. 01:11:19 Denise McConnell: How do you best reach military veterans? 01:11:22 Steven Meyer: The biggest problem in our industry is…. We believe that because someone has been in the industry for 30 years, we equate that as 30 years of experience, when in reality most only have 2 years of experience, 15 times. But I’ve noticed many who actually only have 1 year of experience, 30 times.. 01:11:49 shelly dickinson: Veterans COME with leadership! 01:11:52 Roger Wise: Reacted to "To Mark's point, com..." with πŸ‘ 01:11:57 Isabel Schmitt: YES! Veteran and MilSpouse right here!! 01:12:05 Carl Weaver, MBA, CAE: Reacted to "YES! Veteran and Mil..." with πŸ‘ 01:12:13 Carl Weaver, MBA, CAE: Reacted to "Veterans COME with l..." with πŸ‘ 01:12:14 Clair Coy: To be clear. I have only had 4 employers in 30 yrs in biz! One was 18 yrs 01:12:19 esaltzman: Ellis Saltzman Ace World Wide/Atlas Van Lines Thanks. 01:12:27 Isabel Schmitt: Reacted to "Veterans COME with l..." with πŸ‘ 01:12:37 Tahir Mansoor: Replying to "The biggest problem ..." Agreed Quality matters rather then Quantity 01:12:42 shelly dickinson: Don't forget to recruit from the trucks... when we move those military families, we can recruit that family member. 01:12:50 Clair Coy: Good point though Steven 01:12:56 Janet Turner: Woot Woot Brian! 01:13:10 Janet Turner: Reacted to "Don't forget to recr..." with πŸ‘ 01:13:30 Carl Weaver, MBA, CAE: Scholarship: https://www.iamovers.org/AffiliateGroups/AFWScholarship.aspx?navItemNumber=672 01:14:20 Clair Coy: Yes Isabel. Thank you 01:14:31 Isabel Schmitt: Reacted to "Yes Isabel. Thank yo..." with πŸ‘ 01:15:22 Isabel Schmitt: Reacted to "Don't forget to recr..." with πŸ‘ 01:15:30 Morgana Somers: Feel free to contact me about Industry training scholarships: morgana.somers@iamovers.org 01:15:48 Angela DeConti: If you have not received a survey link, please email membership@iamovers.org. 01:15:59 Clair Coy: Isabel, Michael, and michelle...please provide phone #s as well 01:16:35 Clair Coy: Or direct message me 01:16:57 Ray daSilva: https://iamovers.mobilityex.com/#/member-credentials?ref=23521 01:17:32 Ray Abbott: Thanks everyone.. Great session!! 01:17:39 Morgana Somers: Reacted to "Thanks everyone.. Gr..." with πŸ‘ 01:17:48 Lynda Koopman: Thank you for all this information. 01:17:52 Denise Lammers: Great conversation. Thank you everyone! 01:18:01 Morgana Somers: Reacted to "Thank you for all th..." with πŸ‘ 01:18:06 Clair Coy: Wonderfully informative 01:18:07 Janet Turner: Reacted to "https://iamovers.mob..." with πŸ‘ 01:18:08 Morgana Somers: Reacted to "Great conversation. ..." with πŸ‘ 01:18:14 Morgana Somers: Reacted to "Wonderfully informat..." with πŸ‘ 01:18:41 Tracy Powers: Reacted to "Ellis Saltzman Ace W..." with πŸ‘πŸ» 01:18:46 Angela DeConti: Any scholarship questions -- you can also email scholarship@iamovers.org. 01:18:49 Tahir Mansoor: IAM Learning is the great platform and Great Opportunity..... for the people who are looking to polish there skills within the Moving Industry... 01:18:54 Tracy Powers: Reacted to "YES! Veteran and Mil..." with ❀️ 01:18:55 Janet Turner: Reacted to "IAM Learning is the ..." with πŸ‘ 01:19:04 Morgana Somers: Reacted to "Any scholarship ques..." with πŸ‘ 01:19:08 Morgana Somers: Reacted to "IAM Learning is the ..." with πŸ‘ 01:19:10 Clair Coy: Reacted to "IAM Learning is the ..." with πŸ‘